Note: If the order number is not entirely visible on the table (if it ends with an ellipsis), click the arrow to the left of the Now you can see the full order number. Once you found the unauthorized purchase, copy the order number.However, jump to a specific month and year to find the unknown purchase. Here you can not search through your history (like you can in your email inbox).Click on See All, located on the right to get the full list.Scroll down to reveal the sub-section Purchase History.Now, enter your Apple ID password, and you will access your account page.From the drop-down menu choose View My Account.Go to the iTunes Store and click Account the menu bar.If you have been deleting your receipts to clean out your email, you can use the iTunes Store to access the entire purchase history you’ve made. You will need that number for sending the request. You can find it on the top right of the email (After “Order ID”). Once you locate the received email, copy the order number.It will take you directly to that section of the iTunes Store. As a shortcut, at the bottom of each mail, you can see a link to your Purchase History. To narrow it down you can also search for Apple’s specific mail: “ Sort through the search results in order to find the ones you want. Search for “ iTunes Store” in your Apple-associated email inbox.In order to send the request, you need to find your unknown purchase order number (order ID). If this is the case, you can request an App store refund for kids’ accidental in-app purchases. If there really have been purchases that you can’t recognize and you didn’t authorize, make sure if one of your kids accidentally didn’t make some in-app purchases, without your consent. Note: Make sure you DO NOT share any personal information in these emails before ensuring their legitimacy. If you cannot identify the payment, you might be facing with a phishing mail (fake emails that are trying to trick you into sharing your personal information such as an Apple ID password or credit card info). You can also check the Apple Support website and search for this topic. Check if you see an unfamiliar App Store or iTunes Store charge on your bank account.If you are an organizer of an Apple family share package, check for purchases by other members.Review your recent purchases or check your purchase history in iTunes.What Should You Do When Received an Unknown iTunes Payment However, here is what you should do when received an “unknown-payment” email. And, if you’ve handed your iPhone or iPad to your kids recently, there are chances that they’ve made some in-app purchases. Also, some charges appear on your statement a couple of days after you’ve made the purchases. Sometimes, you might not get a separate email confirmation of each purchase. If you can’t recognize the amount charged to your account, multiple purchases might be grouped into one transaction.
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